AAMA 2024 Membership Billing Policy

The following information outlines All Active Martial Arts’ Billing Policy and Conditions. Please take the time to read and consider the following Billing Policy, and contact us with any questions.

AAMA FULL MEMBERSHIP – FORTNIGHTLY PAYMENT PLAN

AAMA full membership fees are based on an all-inclusive annual fee that covers membership, training, insurance, in-house gradings, online portal and app access. Payments are broken down into 26 equal (fortnightly) payments for the year. Please note that while payments are calculated annually to include all aspects of membership, that this is not a contract commitment and members can opt out any time given 2 weeks' notice.

Your 26 equal payments are processed fortnightly throughout the year and as such some member payments may still be processed over the Christmas break, depending on your payment cycle. AAMA’s regular class timetable operates all year, with the exception of public holidays, and a 2-week closure over the Christmas/New Year break.

PAYMENT PROCESSING

Membership payment plan instalments are billed on a fortnightly cycle and processed every second Friday for the fortnight ahead. Please note that payments may be processed overnight in the very early hours of Friday mornings.

AAMA recurring membership payments are processed via Stripe, from a customer-nominated credit/debit card.

Previously, all recurring membership plan payments were processed via Ezypay. Any existing members being billed via Ezypay will be transitioned to Stripe billing.



FAILED/UNSUCCESSFUL PAYMENTS & LATE FEES

Customers will be notified via email or SMS of an unsuccessful attempt to process your regular payment, and provided the option to resolve the payment online or over the phone. If you are notified of a failed payment and require assistance, please contact AAMA on 03 8418 1822. AAMA require all unsuccessful recurring payments to be resolved within 7 days. AAMA will continue to attempt to resolve any missed payments via automatic rebill. Late fees apply.

We understand that there may be times where membership payments are missed due to uncontrollable circumstances. If you require assistance with a payment issue, or are having difficulty paying on time, please contact us in advance where possible, and we will do our very best to assist.

• Stripe customers: A late payment fee of $10 will apply for unsuccessful payments on the due date. This will be automatically processed as a one-off fee, or added to your payment at the time of rebilling/resolving payment.

• Ezypay customers: Ezypay charge a processing fee of $10.29 accumulatively for each unsuccessful transaction, including rebills.

***If fees are outstanding at the time of grading, students may not be eligible to participate in grading day***

ALL ACTIVE MARTIAL ARTS PTY LTD CANCELLATION POLICY

Members wishing to cancel their AAMA Membership/Billing may do so at any time given at least 14 days’ notice. Cancellation requests must be submitted in writing to admin@allactivemartialarts.com.au.

Written notice of cancellation must be received from the account holder. AAMA will acknowledge all cancellation requests with written confirmation via email. Please do not assume your cancellation request has been processed, until you have received this confirmation. A minimum of 14 days’ notice is required to stop billing. Any payments due for processing during the 14 day notice period, will be billed as usual, as your final payment. Members are welcomed to continue attending classes for the fortnightly training period following your final payment.

PAYMENT PLAN SUSPENSION & FEES

Plan suspension is available as an option in the case of an extended planned absence from training. Please note that suspension of billing during an annual period will void all-inclusive membership, and a one-off payment of $150 will be payable prior to the student's next grading. Membership suspension requests require 14 days’ notice and must be submitted in writing, to admin@allactivemartialarts.com.au.

Why does this fee apply? The one-off $150 fee is required prior to the student’s next grading following a suspension period, as the cost of annual membership, insurance and gradings, will not be fully covered by the student’s payment plan for the annual period. 

Members may consider whether keeping membership active on a basic plan and banking make-up classes during an absence would provide better value than a full suspension – depending on the length of absence. Keeping membership active would also provide ongoing access to the members’ study portal/app and video resources to assist with training remotely.

If there are exceptional circumstances relating to your suspension request, please contact us to discuss. We will do our very best to assist you.

MEMBERSHIP ADJUSTMENTS

As AAMA Membership plan pricing is based on number of enrolled systems and weekly classes, members have the option of adjusting their plan to add/remove training days or enrolled systems if required. Any requests to make changes your membership plan must be submitted in writing to admin@allactivemartialarts.com.au. If you are unsure of all available membership options, please contact the office for assistance.

HOW ALL ACTIVE MARTIAL ARTS WILL HELP YOU

Please note All Active Martial Arts will do our very best to contact you if we notice that you have been missing training. It is important to note that as your place in the class is being held, your billing will continue until such time as a written suspension/cancellation request has been received and processed. (Cancellation cannot be backdated and refunds are not provided for holding a space).

MAKE-UP SESSIONS – MISSED CLASSES

Members have the opportunity to make up missed sessions where classes are available. To ensure you are entitled to a make-up session for a missed class, members must inform AAMA prior to your regular session, that you will be unable to attend. Make-up classes will not be approved if AAMA have not been notified of a student’s absence. Members can notify the office of an absence wither by phone on 03 8418 1822, via email to admin@allactivemartialarts.com.au, via SMS to 0466 833 448 or by messaging administration via the student app.

PLEASE NOTE

*AAMA fees are subject to change and may be adjusted annually to meet inflation overheads. Members will be notified via email with notice of any proposed changes in membership fees.

*AAMA Memberships are non-transferable and non-refundable. This applies to ALL membership types, including ongoing membership (26-fortnight payment plan), prepaid term membership, Kickstart, and new member promotions.

Thank you again for choosing All Active Martial Arts as your martial arts training school.

For assistance with any membership or billing enquiries, please contact us.

All Active Martial Arts Administration

Ph. 03 8418 1822

M. 0466 833 448

Email. admin@allactivemartialarts.com.au